Good questions deserve straight answers.
Here are the things teams usually want to understand before they book a demo.
Know what you’re choosing.
If you have a question about your operation, ask us directly. We’ll help you work out whether a tailored platform is the right fit.
Talk with our team→What does ORPLUM provide?+
We tailor ORPLUM’s existing platform into a CRM or maintenance management system around your operation, then host, maintain and improve it under an ongoing service agreement.
Is ORPLUM a software subscription or a development agency?+
It is a managed platform service. We start from a working product foundation, configure it to your needs and build agreed capabilities that are missing. ORPLUM continues to run the technology after launch.
Can ORPLUM replace our existing software?+
Often, yes. We first review what your current tools do, what your team relies on and what should move or stay. Then we plan a trial migration and cutover.
Can you connect the platform to our applications?+
We assess each integration during discovery. It depends on the other system providing a suitable API, export or database access and allowing the connection under its terms.
Can the platform use our company branding?+
Yes. Your platform can use your name, logo and colours on its own ORPLUM web address, for example yourcompany.orplum.com.
Who owns the source code?+
ORPLUM owns its core platform, source code and reusable components. Your organisation owns its business data, brand and the content it provides. The service agreement describes your right to use the platform.
Can we export our data?+
Data export is part of the service approach. The format, attachments and timing are confirmed in your agreement and implementation plan.
How long does set-up take?+
Timing depends on configuration, migration, integrations and any new development. We provide a delivery plan with your written quote before work starts.
What does it cost?+
Every platform is quoted individually after a demo and discovery call. The quote describes the scope, setup work, ongoing service and any agreed additions.
What if a standard product is a better fit?+
We’ll say so. A tailored platform is useful when the fit and ongoing management are worth it for your operation.
What happens if we decide to leave?+
Your business data remains yours. Export and transition arrangements are set out in your service agreement.