A shared support inbox
Tickets from email and website chat sit beside customer details, status, priority and ownership.
Orplum CRM · Customer support and CRM
A clearer view of every customer conversation.
Bring email, website chat and phone into a workspace shaped around your queues, customer context and reports — then let ORPLUM host and maintain it.
Your own platform. Configured, hosted and supported by ORPLUM.
workspace.orplum.com / inboxSAMPLE DATA
Open conversations•••
AMWhere is my order?Amira M. · Email · 4 min●
JLCall back about a returnJordan L. · Phone · 12 min
SRProduct sizing questionSam R. · Live chat · 18 min
KCWarranty on my orderKai C. · Phone · 26 min
AMAmira MalikCustomer since March · 3 previous conversations···
Orplum CRM
One support workspace. Set up around your operation.
Start from a working CRM foundation, then configure the parts that make your customer service different.
Shared inbox Browser phone AI assistant
Already in the platform
Keep the conversation — and the context — together.
Phone in the browser
Handle calls with queues, menus, transfers, recording and voicemail that becomes a ticket.
An AI assistant for replies
Drafts are drawn from your knowledge base and your guidelines. Your agent reviews and sends every reply.
Reports for support leaders
Review inbox, chat and call activity with agent, leaderboard and shift reporting.
AI-assisted CRM
Drafted from your own answers.
Suggestions come from your knowledge base, your guidelines, and the customer on the ticket. You set the wording and the rules. An agent still reviews and sends every reply.
01
Drawn from your data
The assistant uses your knowledge entries, approved replies, and the rules you write. It does not fall back to a generic script.
02
Set up around your desk
Queues, pipelines, and reply rules are configured to your teams, then changed when the way you work changes.
03
More finished, for less
From our data, an assisted reply takes about 80% less time. The same team clears more of the queue, so the desk costs less to run.
A BETTER AGENT WORKSPACE
Give every agent the context to move the conversation forward.
Customer history beside the ticket. Call details in the same workspace. Approved answers ready when a reply needs care. Supervisors can see what is waiting and where to help.
- Bulk assignment and actions for busy queues
- Call capture with lead details and follow-up status
- Knowledge entries and AI reply suggestions
- Agent performance and shift views
“
Let the system follow your support process — so your team can focus on the customer.
✳
Built to match your support operation
Bring your channels, teams and customer work into focus.
Customer and account follow-up
Capture leads from forms and calls, track status and follow-up dates, and configure a pipeline to your process.
Queues that reflect your teams
Set up views around brands, stores, status, priority and assigned agent. Specific routing rules can be scoped to your requirements.
Reporting that answers real questions
Shape management views around channel, agent, shift, queue or customer segment.
A planned changeover
Move with a plan your team can check.
We review what you use today, agree what should move, run a trial migration for your team to verify and plan the cutover together.
01Map the current stackTools, channels, people and important customer data.
02Test the migrationSample records and conversations checked by your team.
03Launch with supportTraining, a planned cutover and close follow-up.
GOOD FIT FOR
Support teams with more than one place to look.
For a small team with standard needs, an off-the-shelf help desk is often the simpler choice. We’ll say so.
A GOOD PLACE TO START
See what your support stack could look like.
Book a demo, then get a one-page Support Stack Review of your channels, tools and operational gaps.
Book a Support Stack Review→